Mar 15th, 2010 | User Adoption Metrics that Matter
If a system is deployed and no one uses it, does it exist? How can you recognize the full business value of a system if no one is actually using it correctly? User adoption is, at least indirectly, a critical project success metric. I say "indirectly" because while project success (e.g., increase sales by 10%) can be obtained without strong user adoption, user adoption of the system is almost always a necessary co...
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